SINGAPORE — Dealing with an ink stain at 10,000 meters can be frustrating, but one passenger’s experience on a Singapore Airlines (SIA) flight became a heartwarming moment thanks to a compassionate crew member.

On August 6, Ms. Paige Parker, 55, shared a TikTok video recounting how a cabin crew member named Aiden helped her remove an ink stain from her jeans during a business class flight from Singapore to Munich. In the now-viral video, she explained that just before boarding, her ballpoint pen began to leak, leaving a small stain on her jeans. Although she tried using soda water to clean it, the stain wouldn’t budge.

While having a casual conversation with Aiden, Ms. Parker joked about whether the airline had any stain remover. To her surprise, Aiden offered her something better—his personal stain remover, which he kindly provided in a ziplock bag.

The video of Ms. Parker removing the stain, with Aiden’s assistance, has since garnered over 41,000 views and 1,700 likes. In her post, Ms. Parker praised the SIA crew member, whose thoughtful gesture resonated with viewers, earning him praise as a “super genuine” person and even an “angel.”

The Incident Onboard

The incident occurred during an SIA flight, and Ms. Parker, who lives in Singapore, was already dressed in a different outfit after discovering the stain. She detailed how Aiden’s thoughtful gesture made a big difference, calling the spot remover “magic juice” after it effectively removed the stain.

In her TikTok video, Ms. Parker documented the stain removal process, showing viewers the small ink spot and then applying the solution. As she started using it, Aiden offered additional help while walking by with a tray of glasses. After some light-hearted banter, he expertly removed the stain, as Ms. Parker expressed her gratitude.

The stain removal was successful, and Ms. Parker showed her followers the cleaned area of her jeans, calling the outcome “amazing.” She also shared details about the stain remover, encouraging viewers to get their hands on the “hero product” if they ever travel to Japan.

Netizens Praise the Act of Kindness

TikTok users were quick to praise Aiden’s efforts. Comments flooded in, with users describing him as “genuine,” “kind,” and even “an angel.” Some users mentioned that they had encountered Aiden on previous flights, further praising his helpfulness and warm demeanor.

One commenter shared that they had written a letter complimenting Aiden after an earlier flight, while another praised Singapore Airlines’ excellent customer service, highlighting how crew members often go above and beyond to help passengers.

Ms. Parker responded to some of the comments, agreeing that this gesture was more than just good service. Aiden had given her something from his personal items, making the experience even more special. This sparked further discussions, with another user sharing a similar experience where they were offered a new lip balm by a crew member.

Impact of Small Gestures

Ms. Parker, who moved to Singapore from New York in 2007 and frequently travels for personal and professional commitments, expressed how Aiden stood out for his kindness. She told TODAY that Aiden even reached out to thank her for the TikTok video, which had caught the attention of his friends.

Reflecting on the incident, Ms. Parker remarked, “I never expected such a simple thing to connect with so many people. Stains are a universal problem, but Aiden’s act of kindness really struck a chord.” She added, “It’s a reminder that sometimes it’s the smallest acts that leave the biggest impact.”

The viral video serves as a testament to the thoughtful service that Singapore Airlines is known for, showing how small acts of kindness can make a lasting impression on passengers.