What started as a regular lunch delivery quickly spiraled into a violent incident when a GrabFood rider allegedly assaulted a customer following an order mix-up. The 35-year-old IT professional, Chen, placed a $26 lunch order on Saturday, May 7, around 2:45 pm. However, an hour later, he was disappointed to find that the wrong meal had been delivered. His order had mistakenly gone to another customer, while the other person’s meal was handed to him.
When Chen attempted to have the rider cancel the order so he could re-order, the rider reportedly became upset and walked away. Chen, trying to resolve the issue, pursued the rider for an explanation. This led to a physical confrontation, with the rider allegedly punching Chen in the face and collarbone. Chen attempted to shield himself, but the rider only left after he returned to his home.
Despite the assault, Chen said he did not hold the rider responsible for the delivery error and expressed understanding of the pressures faced by food delivery workers. He also stated that he did not need an apology and didn’t harbor any animosity, although he was left baffled by the rider’s aggressive response.
Chen further explained that he had refused the rider’s suggestion to exchange the meals with the other customer, citing hygiene concerns, especially during the Covid-19 pandemic.
Grab has responded to the incident by temporarily suspending the rider and launching an investigation. A company spokesperson reiterated their “zero tolerance” stance on inappropriate behavior and confirmed that customer safety is their top priority. The police confirmed that no injuries were reported and no additional assistance was required.