SINGAPORE: On August 10, an MRT user voiced concerns on social media about the new transit signage system at Thomson-East Coast Line (TEL) MRT stations.

In a Facebook post on the ‘Complaint Singapore’ group, the user highlighted the complexity of the new signage system on the TEL line, which uses numerical indicators. This system demands that passengers frequently check the boards for guidance, which can be inconvenient and perplexing.

In contrast, the older MRT lines featured more straightforward directional displays, which helped passengers navigate without needing constant reference.

Ms. Goh Mui Mui, senior manager for architecture at the Land Transport Authority (LTA), told CNA in 2022 that the updated signage system aimed to simplify navigation across the rail network. It features bright yellow for exit information and numbers rather than letters to promote universal comprehension. Ms. Goh mentioned that numerals were selected for their universal recognition across various languages and dialects.

However, it seems that some commuters, particularly older individuals, find thenew system less effective. Comments under the ‘Complaint Singapore’ post include criticisms such as “New implementation lacks consideration for the elderly” and “Old directions were much easier for seniors to follow.” Another commenter added, “The old system was more user-friendly; the new one is a step back.”