Singapore Airlines (SIA) could be facing huge compensation claims following a severe turbulence incident on flight SQ321, which made an emergency landing in Bangkok on May 21, 2024. Legal experts suggest some claims might reach eight figures, given the severity of injuries sustained by several passengers.

Peter Neenan, a partner specializing in aviation litigation, noted that payouts for such cases “easily escalate into seven and sometimes eight-figure claims.” Under the Montreal Convention, which governs international flight compensation, SIA’s liability is capped at US$170,000 per person, but larger damages could arise depending on the outcome of the investigation. The investigation could take years to conclude, making the final compensation uncertain.

Dozens of passengers suffered life-altering injuries. Among the 229 people on board, 22 are being treated for spinal injuries, while six others are dealing with brain trauma. Tragically, a 73-year-old British passenger passed away from a suspected heart attack.

Key aspects of the investigation will include whether passengers were wearing seatbelts, how well the flight was planned concerning weather information, and how crew and passengers responded during the turbulence.

In the wake of the incident, SIA has implemented new safety protocols, including halting meal services and suspending hot drinks when the seatbelt sign is illuminated. The airline has also instructed crew to secure themselves during turbulence for increased safety.

Final compensation decisions will hinge on the investigation’s findings, which are expected to take considerable time.